First Point of Contact

Enhance your business opportunities by developing your vocal and visual confidence.

These two programme aim to build on your companys first impression through the first point of contact - the telephone and the reception.

The syllabus uses role play, demonstrations and visual aids to further your receptionist or telephony skills.

Professional Receptionist Programme

This two hour programme can be run in conjunction with the Professional Telephonist Programme. This module aims to build on professionalism, maximising the visitors first impression.

This programme covers the following topics:

Perfect presentation

The perfect handshake

Introducing visitors with confidence

Receptionist do's and dont's

Professional Telephonist Programme

This two hour programme can be run in conjunction with the Professional Receptionist Programme. This module aims to build on professionalism, maximising the caller's first impression.

This programme covers the following topics:

Vocal confidence

Improve your verbal handshake

Dealing with cold callers

Telephone do's and don'ts

Please contact us to discuss your requirements